1. C
2. B
3. A
4. D
5. C
6. B
7. A
8. C
9. D
10. B
11. A
12. C
13. B
14. A
15. C
16. D
17. B
18. A
19. C
20. B
21. D
22. A
23. B
24. C

Questions 1-3

Narrator: Questions 1 through 3 refer to the following conversation.

Man: Hi, I’d like to discuss options for a small business loan. I own a bakery on Main Street, and I’m looking to expand into the space next door.

Woman: Of course, I’d be happy to help. Have you applied for a loan with us before?

Man: No, this is my first time. I’ve been in business for five years, though, and things have been going well.

Woman: That’s great to hear. I’ve pulled up your file, and your credit history looks solid. The only thing we’re missing is your tax documentation. We’ll need your returns from the last two years before we can process the application.

Man: I should have those at home. Can I bring them in tomorrow?

Woman: Absolutely. Once we have those on file, we can move forward with the approval process. It usually takes about a week after that.

Questions 4-6

Narrator: Questions 4 through 6 refer to the following conversation and account information.

Woman: Good afternoon. How can I help you today?

Man: Hi, I’d like to open a savings account. I’ve just received an inheritance, and I want to put about six thousand dollars somewhere it can earn a decent return.

Woman: Congratulations. We have several options depending on your needs. Are you looking for the highest interest rate, or is avoiding fees more important to you?

Man: Ideally both. I don’t want to pay a monthly fee if I can avoid it, but I’d also like to earn as much interest as possible.

Woman: Well, with a balance of six thousand, you’d actually qualify for a fee waiver on one of our premium accounts. That would give you a better rate than the basic options without any monthly charges.

Man: That sounds perfect. Let’s go with that one.

Questions 7-9

Narrator: Questions 7 through 9 refer to the following conversation.

Woman: Have you seen the electricity bill for this month? It’s almost double what we normally pay.

Man: Double? That can’t be right. Let me have a look. Wow, you’re not exaggerating. What could have caused such a big spike?

Woman: I’ve been trying to figure that out. The only thing I can think of is the holiday weekend. The office was closed for four days, but I don’t think anyone turned off the heating before they left.

Man: That would explain it. The system probably ran the whole time trying to keep the building warm when no one was here.

Woman: We really need to set up a reminder or a checklist. Something to make sure everything gets switched off before long weekends.

Man: Agreed. I’ll send out a memo to all department heads about it.

Questions 10-12

Narrator: Questions 10 through 12 refer to the following conversation.

Man: Hi, I’m returning this rental. Here are the keys. But before you check it in, I need to tell you about something. There’s a scratch on the driver’s side door.

Woman: Thank you for letting me know. Let me pull up your rental agreement and take a look at the initial inspection report.

Man: I’m pretty sure it was already there when I picked it up, but I didn’t notice it until I was loading my luggage this morning. I’m worried you might think I caused it.

Woman: Let’s see… Yes, here it is. The scratch was documented when the vehicle was checked out to you. It’s noted right here with a photo. So you won’t be charged for it.

Man: Oh, that’s a relief. I was getting a bit nervous about that.

Woman: No need to worry. Everything looks fine. I’ll just process the return, and you’ll receive your deposit back within three business days.

Questions 13-15

Narrator: Questions 1 through 3 refer to the following conversation and weather forecast.

Man: I just checked the weather forecast for the company picnic, and we’ve got a problem. It’s showing heavy rain all day on Friday.

Woman: That’s unfortunate. We’ve already sent out the invitations, and everything is set up to be outdoors. We can’t exactly have a barbecue in the rain.

Man: Exactly. We need to move it to a different day. What about Sunday? The weather looks perfect.

Woman: Sunday won’t work. It’s a public holiday, and a lot of people have already made plans with their families. I don’t think we’d get a good turnout.

Man: Right, I forgot about that. So that leaves Saturday. It’s cloudy, but at least it should stay dry.

Woman: Saturday it is, then. I’ll update the invitations and send out a notice this afternoon.

Questions 16-18

Narrator: Questions 4 through 6 refer to the following conversation.

Woman: I’ve been going through the results of the customer satisfaction survey we sent out last month. The feedback is mostly positive, but there’s one issue that keeps coming up.

Man: What’s that?

Woman: People love the product itself, the quality, the taste, everything. But a lot of them are complaining about the packaging. They say it’s too difficult to open.

Man: That’s interesting. I’ve actually heard the same thing from a few people in my family. They said they needed scissors to get into it.

Woman: Exactly. I think we need to bring this to the design team and see if there’s a way to make it more user-friendly without compromising the seal.

Man: Good idea. Should I set up a meeting with them for sometime this week?

Woman: Yes, please. The sooner we address this, the better.

Questions 19-21

Narrator: Questions 7 through 9 refer to the following conversation.

Man: So I heard the move to the new building has been confirmed for next month. Do we have any details yet about how it’s going to work?

Woman: Yes, facilities sent out a memo this morning. Packing crates will be delivered to each department on Monday. Everyone is responsible for packing their own desk and personal items.

Man: That makes sense. What about the larger equipment, like computers and printers?

Woman: The IT team will handle all the electronics. They’re going to disconnect everything on the Thursday before the move and set it back up in the new location over the weekend.

Man: Good to know. I’ll make sure my team is ready. Is there anything else we need to do?

Woman: Just label your boxes clearly with your name and department. That way everything ends up in the right place.

Questions 22-24

Narrator: Questions 10 through 12 refer to the following conversation.

Woman: Excuse me, I need some help. I was supposed to be on the connecting flight to Sydney, but it left without me. My first flight from Vancouver was delayed by almost two hours.

Man: I’m very sorry to hear that. Let me look up your booking and see what we can do. Could I have your name, please?

Woman: It’s Sarah Mitchell. I’m really frustrated because I have an important meeting tomorrow afternoon, and I can’t miss it.

Man: I completely understand, Ms. Mitchell. Unfortunately, that was the last flight to Sydney tonight. The next available departure is tomorrow morning at seven fifteen. I can book you on that flight at no additional charge.

Woman: I suppose that’s my only option. But where am I supposed to stay tonight?

Man: We’ll provide you with a voucher for the airport hotel, along with meal vouchers for dinner and breakfast. Again, I apologize for the inconvenience.