TOEIC part.3 追加問題2
※TOEICは、アメリカ/イギリス/オーストラリア/カナダ発音で出ます。
1-A
2-C
3-D
4-B
5-A
6-C
7-B
8-D
9-A
10-C
11-B
12-D
13-C
14-B
15-D
16-A
17-B
18-C
19-B
20-B
21-D
22-A
23-C
24-B
Questions 1-3
Narrator: Questions 1 through 3 refer to the following conversation.
Man: Hi, I have a reservation for tonight. The name is Peterson, Michael Peterson.
Woman: Good evening, sir. Let me check that for you. Hmm, I’m not seeing a reservation under Peterson. Could you spell your last name for me?
Man: P-E-T-E-R-S-O-N. I booked it online last week. Actually, I have the confirmation email right here on my phone if that helps.
Woman: Oh, that would be very helpful. Let me see… Ah, I see what happened. The booking was entered under your first name, Michael, rather than your last name. I do apologize for the confusion.
Man: No problem, as long as I have a room!
Woman: Absolutely. You’re all set in Room 412. Here’s your key card. The elevators are just around the corner to your left.
Questions 4-6
Narrator: Questions 4 through 6 refer to the following conversation.
Woman: Excuse me, I’d like to return this shirt. I bought it last weekend, but when I got home I realized the color doesn’t match what I needed it for.
Man: Of course, I can help you with that. Do you have your receipt?
Woman: Unfortunately, no. I think I threw it away by accident. But I paid with my credit card, would that work instead?
Man: I understand. The thing is, our store policy requires a receipt for cash refunds. However, since you have the card, I can verify the purchase in our system and offer you store credit for the full amount.
Woman: That’s fine with me. I’ll probably just pick out a different color anyway.
Man: Perfect. Let me just scan the item and pull up the transaction. This will only take a moment.
Questions 7-9
Narrator: Questions 7 through 9 refer to the following conversation.
Woman: Good morning, Riverside Dental Clinic. How may I help you?
Man: Hello, this is Thomas Wright. I have an appointment scheduled for this Thursday at two o’clock, but I’m afraid I need to reschedule. Something’s come up at work.
Woman: I see. Let me check what we have available. Is there a particular day that works better for you?
Man: Ideally sometime next week. My schedule should be much clearer by then. My manager just informed me about an important client meeting on Thursday that I can’t miss.
Woman: Alright, I have an opening next Tuesday at nine in the morning. Would that suit you?
Man: Tuesday morning works perfectly. Thank you for fitting me in.
Woman: You’re welcome, Mr. Wright. We’ll see you next Tuesday at nine. Have a good day.
Questions 10-12
Narrator: Questions 10 through 12 refer to the following conversation.
Woman: So this is the main office area. As you can see, it’s about two thousand square feet with plenty of natural light from these floor-to-ceiling windows.
Man: The view is really impressive. You can see the whole city center from here. But I have to say, we’re on a fairly busy street. I’m a bit concerned about the noise level during the day. Our staff need to make a lot of phone calls.
Woman: That’s a very common concern with downtown properties. But I should mention that all the windows in this building were replaced last year with double-glazed, soundproof glass. You’d be surprised how quiet it is even during rush hour.
Man: Oh, that’s reassuring. What about parking? Do tenants have access to the garage downstairs?
Woman: Yes, the lease includes five reserved spaces in the underground garage, with the option to rent additional ones if needed.
Questions 13-15
Narrator: Questions 1 through 3 refer to the following conversation.
Man: Have you ordered the cake for Mr. Henderson’s retirement party yet? I just realized we never confirmed it.
Woman: Oh no, I completely forgot. Let me call the bakery right now. What was the name of the place again?
Man: Sweet Delights on Oak Street. But wait, I think they require forty-eight hours’ notice for custom orders. And the party is tomorrow afternoon.
Woman: You’re right. There’s no way they can do it in time. What should we do?
Man: Well, the grocery store on Fifth Avenue has a decent selection of pre-made cakes. They’re not as fancy, but they’ll work in a pinch. We could stop by on the way to the office tomorrow morning.
Woman: That’s probably our best option at this point. I’ll make sure we leave early enough to pick one up.
Questions 16-18
Narrator: Questions 4 through 6 refer to the following conversation.
Man: Hi, I’m having trouble logging into the system this morning. It keeps saying my credentials are invalid, but I’m certain I’m typing the right password.
Woman: Yes, we’ve had a few calls about this already. The system is currently down for scheduled maintenance. We’re installing some security upgrades, and everything should be back online by ten o’clock.
Man: Ah, that explains it. I wish someone had sent out a reminder. Is there anything I can do in the meantime? I have a report due at noon.
Woman: Well, if you have any documents saved locally on your computer, you could work on those. And once the system is back up, you shouldn’t have any trouble uploading your files.
Man: Good idea. I think I have an older draft on my desktop. I’ll work on that for now.
Questions 19-21
Narrator: Questions 7 through 9 refer to the following conversation and order form.
Woman: The office supply delivery just arrived, but I think there’s a problem. I’ve been checking the boxes against our order form, and we’re short on one of the items.
Man: Which one? We placed a pretty big order this time.
Woman: Well, we ordered five units of two different products. The color cartridges are all here, but the other item, we only received three instead of five.
Man: That’s frustrating. We really need those for the quarterly reports. Did the packing slip show the correct quantity?
Woman: No, it says three. So it looks like a mistake on their end, not a shipping error. I think we should call the supplier and ask them to either send the missing items or issue a partial refund.
Man: Agreed. I’ll give them a call right now and sort it out.
Questions 22-24
Narrator: Questions 10 through 12 refer to the following conversation.
Man: I’ve been looking at the quarterly sales figures, and the numbers from the West region are concerning. We’re down almost fifteen percent compared to the same period last year.
Woman: I noticed that too. I think the problem is visibility. Our competitors have been much more active on social media lately, and we’ve barely posted anything in months.
Man: You might be onto something. What do you suggest?
Woman: I think we should increase our online advertising budget and run a targeted campaign on the major platforms. We could focus on the twenty-five to forty age group since that’s our core customer base.
Man: That sounds reasonable. Could you put together a proposal outlining the costs and expected reach? I’d like to present it to the director at next week’s meeting.
Woman: Sure, I can have something ready by Friday. That should give you time to review it over the weekend.