1

Man: Hi, this is Daniel from MetroPrint. I’m calling about the brochures you ordered for next week’s trade show.
Woman: Oh, yes. Are they ready for delivery?
Man: Almost. We noticed the file you sent is missing page numbers on the back cover, and we want to fix it before we print.
Woman: I see. Can you add them, or do you need me to resend the file?
Man: If you can e-mail a revised PDF today, we’ll keep the same delivery date. Otherwise, we may have to move it to Thursday.
Woman: I’ll update it right away and send it within the hour.
Man: Great. Once we receive it, I’ll send you a proof to approve.

1.Why is the man calling?
(A) To confirm a payment
(B) To request an updated document
(C) To offer a discount on printing
(D) To cancel an order

Answer: (B)

—
2.

Man: Good afternoon. I’m calling about the conference room we reserved for Friday. We just realized we’ll need the space an hour earlier than planned.
Woman: Let me pull up your booking. You have it from 2:00 to 5:00 p.m., correct?
Man: Yes, but the first presenter is arriving at 1:00, and we need time to set up the projector and microphones.
Woman: I can extend the reservation to start at 1:00, but there is another group scheduled right after you at 5:00.
Man: That’s fine—we can end on time. Could you also arrange for water and coffee service?
Woman: Certainly. I’ll add the earlier start time and send you an updated confirmation email within the next few minutes.

2. Why is the man calling?
(A) To confirm a guest speaker’s travel plans
(B) To change the time of a room reservation
(C) To request a refund for a canceled event
(D) To report a problem with audio equipment

Answer: (B)

—

3.

Woman: Hello, Ridgeway Printing. This is Karen speaking.
Man: Hi, I’m checking on an order for brochures. We approved the final proof yesterday, and we need the finished copies by Wednesday for a trade show.
Woman: I see the job here. The paper you selected is currently out of stock, but we can use a similar one at the same price.
Man: Will that affect the color quality? Our logo has a specific shade of blue.
Woman: The ink will be the same, and the difference in paper is minimal. If you’d like, I can print a sample page today and send you a photo.
Man: Please do. If it looks okay, go ahead and print the full order as soon as possible.
Woman: Great. I’ll send the sample this afternoon and keep your deadline in mind.

3. What are the speakers discussing?
(A) A delayed shipment of office furniture
(B) A change to a printing order
(C) A mistake on an invoice
(D) A request to design a new logo

Answer: (B)

—

4.

Man: Excuse me, I think there may be an error on this bill. I was charged for two nights of parking, but I only parked here once.
Woman: Let me take a look. Did you stay at the hotel on both Monday and Tuesday?
Man: No, I checked in late Monday and left early Tuesday morning. I didn’t even use the garage on Tuesday.
Woman: I understand. The system sometimes adds a second day if the vehicle is entered after midnight. Could I have your room number, please?
Man: Sure, it’s 1208.
Woman: Thank you. I’ll remove the extra charge right now, and the updated receipt will be emailed to you.
Man: Perfect. I appreciate your help.

4. What problem does the man mention?
(A) His room key is not working
(B) He was billed incorrectly
(C) His reservation was not recorded
(D) He lost his parking ticket

Answer: (B)

—

5.

Woman: Thanks for meeting with me, Leo. I wanted to ask about the new safety training module.
Man: Of course. Are you having trouble accessing it?
Woman: I can log in, but the videos keep freezing halfway through. I tried both my office computer and my phone.
Man: That sounds like a server issue. We updated the platform last night, so there may be some bugs.
Woman: Is there another way for me to complete the training before the deadline?
Man: Yes. I’ll send you the PDF version and a short quiz link. Once the video problem is fixed, you can review the clips later.
Woman: Great—thank you. I just don’t want to miss the compliance date.

5. What does the man offer to do?
(A) Extend the training deadline
(B) Provide an alternative training option
(C) Schedule a private coaching session
(D) Replace the woman’s phone

Answer: (B)

—

6.

Man: Hello, this is Martin from the accounting department. I’m calling about the invoice you sent for the repair work.
Woman: Hi, Martin. Is there something wrong with it?
Man: The labor hours look higher than what we agreed on. The estimate said three hours, but the invoice lists five.
Woman: Let me check the technician’s report. It notes that extra testing was needed after the repair.
Man: I understand, but we weren’t notified. Our policy requires approval for additional work.
Woman: I apologize. I can adjust the invoice back to the estimated hours and record the extra tests as a courtesy.
Man: That would be appreciated. Please email the revised invoice today if possible.

6. Why is the man calling?
(A) To request a price quote for new equipment
(B) To ask about the status of a repair
(C) To question a charge on an invoice
(D) To schedule a technician visit

Answer: (C)

—

7.

Woman: Welcome to CityLine Rail. How can I help you?
Man: Hi, I bought a monthly pass online, but my card won’t scan at the gate. I’m stuck here and my train leaves in ten minutes.
Woman: I’m sorry about that. Did you activate the pass after purchasing it?
Man: I thought it activated automatically. I received the confirmation email, but there was no other instruction.
Woman: It does require manual activation in the app. If you open the pass and tap “Activate,” it will start immediately.
Man: Okay, I see the button now. Done—let me try again.
Woman: Great. If it still doesn’t work, come back and we’ll issue a temporary paper ticket. Also, keep your email receipt in case the gate staff asks for proof.

7. Where is the man most likely speaking?
(A) At a train station
(B) At a bank branch
(C) At a post office
(D) At a car rental counter

Answer: (A)

—

8.

Man: Good morning. I’m looking for someone who can fix a leak under my kitchen sink. It’s getting worse.
Woman: You’ve reached Blue Harbor Plumbing. We can help. When did the leak start?
Man: About two days ago. I put a bucket there, but it’s filling up fast.
Woman: We have an opening this afternoon at 3:30. Would that work for you?
Man: Yes, but I’ll be at work until 3:00. Can the plumber call me before arriving?
Woman: Absolutely. Also, please turn off the water valve under the sink to prevent further damage.
Man: I will. Do you have an estimate for the visit?
Woman: The inspection fee is $40, and we’ll explain the cost before starting any major work.
Man: Okay, that sounds fair. Thanks for fitting me in on short notice.

8. Why is the man calling?
(A) To ask for a price reduction
(B) To request a repair service
(C) To replace a kitchen appliance
(D) To order plumbing supplies

Answer: (B)

—

9.

Woman: I saw your note about the marketing report. Do you still need help with the charts?
Man: Yes, please. The written summary is done, but the graphs look messy, and I’m not sure which data to highlight.
Woman: Who is the audience—executives or the sales team?
Man: Executives. They only have a few minutes, so I want the key trend to stand out.
Woman: Then we should focus on the year-over-year growth and remove the smaller categories. I can redesign the charts and keep the colors consistent.
Man: That would be great. Could you finish by tomorrow morning so I can add them to the slide deck?
Woman: Sure. Send me the spreadsheet file, and I’ll start right away.

9. What does the man ask the woman to do?
(A) Rewrite the report summary
(B) Create charts for a report
(C) Schedule a meeting with executives
(D) Print copies of a presentation

Answer: (B)

—

10.

Man: Hi, I’m here to pick up the rental car I reserved online. My name is Sandra Lee.
Woman: Certainly. Let me find the reservation. Hmm, I see it, but it was booked under a credit card that doesn’t match the name.
Man: Oh, my assistant used the company card to reserve it for me. Is that a problem?
Woman: Not necessarily. I just need to verify your driver’s license and have you sign the agreement. We also require a personal card for the security deposit.
Man: I have my own card with me. Can we use that for the deposit and keep the payment on the company card?
Woman: Yes, that works. One more question—would you like to add insurance coverage?
Man: No, our company policy already includes it.

10. Where are the speakers?
(A) At a car rental counter
(B) At a medical clinic
(C) At a furniture showroom
(D) At a movie theater

Answer: (A)

—

11.

Woman: Hi, this is Mei from the warehouse. We received your shipment, but two boxes were damaged when they arrived.
Man: I’m sorry to hear that. Were the items inside affected?
Woman: One set of glass jars is broken, and another box is missing a label, so we can’t confirm the product number.
Man: Okay. Please take photos of the damaged cartons and the broken items. I’ll file a claim with the carrier today.
Woman: Should we hold the shipment here, or return the damaged boxes?
Man: Hold everything for now. Once the claim is submitted, I’ll arrange either a replacement shipment or a pickup.
Woman: Understood. I’ll email the photos within the next hour.

11. What is the woman calling about?
(A) A shipment that arrived in poor condition
(B) A request to change an order quantity
(C) A missing payment for an invoice
(D) A problem with the warehouse schedule

Answer: (A)

—

12.

Man: Welcome to GreenLeaf Fitness. Are you here for the tour?
Woman: Yes. I’m thinking about joining, but I want to know what’s included in the membership.
Man: Our standard plan gives you access to all equipment and group classes. The premium plan also includes the sauna and two personal training sessions per month.
Woman: I mainly want to use the treadmill and take yoga classes, but the sauna sounds nice. How much is the premium plan?
Man: It’s $20 more per month. If you sign up today, we’ll waive the initiation fee.
Woman: That’s tempting. Are the yoga classes available in the evenings, too?
Man: Yes, we have classes at 6:00 and 7:30 p.m. on weekdays, and Saturday mornings as well.
Woman: Great. Could you show me the yoga studio first?
Man: Absolutely. It’s right this way, next to the locker rooms.

12. Where are the speakers?
(A) At a health club
(B) At a department store
(C) At an airport lounge
(D) At a library

Answer: (A)

—

13.

Woman: Mr. Reyes, do you have a minute? I’d like to discuss my schedule next month.
Man: Sure. Is there a conflict?
Woman: The new project requires me to attend client calls at 7 a.m. twice a week. I can do it, but I’d like to adjust my other hours so I don’t exceed my weekly limit.
Man: That makes sense. Would starting earlier on those days and leaving earlier work for you?
Woman: Yes, and I can also shift some tasks to the afternoons on days without calls.
Man: Okay. Draft a revised schedule and send it to me. I’ll confirm with the project lead and HR.
Woman: Great. I’ll send it by the end of today.

13. What is the woman requesting?
(A) Approval to work remotely
(B) A change to her work schedule
(C) Permission to cancel client meetings
(D) Training for a new software program

Answer: (B)

—

14.

Man: Good evening. I’d like to return this jacket. The zipper broke the first time I wore it.
Woman: I’m sorry about that. Do you have the receipt?
Man: Yes, here it is. I bought it last week.
Woman: Thanks. We can refund it to your original payment method, or we can exchange it for a new one.
Man: I actually like the jacket, so I’d prefer an exchange. Do you have the same size in stock?
Woman: Let me check. We have it in medium, but not in the color you purchased. We can order the color you want and ship it to your home at no cost.
Man: That would be perfect. About how long would shipping take?
Woman: Usually three to five business days. I’ll process the exchange now and email you the tracking number once it ships.
Man: Great. Please do that.

14. Why is the man at the store?
(A) To purchase a jacket on sale
(B) To repair a broken zipper
(C) To return or exchange an item
(D) To pick up an online order

Answer: (C)

—

15.

Woman: I noticed you submitted your expense report without the taxi receipts.
Man: I couldn’t find them. I may have thrown them away by mistake.
Woman: In that case, please write a short explanation and include the dates, the pickup and drop-off locations, and the approximate fares.
Man: Will that be acceptable for reimbursement?
Woman: It usually is, but only for small amounts. For anything over $50, we need proof.
Man: Each ride was about $25, so I should be okay.
Woman: Also, please attach your calendar invitation for the client visit, so we can match the travel dates.
Man: No problem. I’ll add the details and resubmit the report this afternoon.
Woman: Great. Once it’s updated, I’ll approve it right away.

15. What does the woman ask the man to do?
(A) Submit a revised expense report
(B) Pay for the taxi rides himself
(C) Cancel a reimbursement request
(D) Meet with the finance director

Answer: (A)

—

16.

Man: Hello, can you help me find the meeting room for the quarterly briefing? I’m new here and I’m a bit lost.
Woman: Sure. The briefing is in Room 5B on the fifth floor. Are you near the elevators?
Man: Yes, I’m standing by the reception area.
Woman: Take the elevators to the fifth floor, then turn left. Room 5B is at the end of the hallway, across from the copy room.
Man: Great, thanks. Also, do I need a badge to enter that floor?
Woman: The doors open automatically during business hours. If you have any trouble, call the number on your visitor pass.
Man: Understood. Is there any sign I should look for?
Woman: Yes, there’s a large “Briefing Room” sign above the doorway, and you’ll see a table with name tags outside.
Man: Perfect. I appreciate it.

16. Where is the man most likely speaking?
(A) At an office building
(B) At a shopping mall
(C) At a train platform
(D) At a restaurant

Answer: (A)

—

17.

Woman: Hi, this is Elena from BrightView Real Estate. I’m calling to confirm your apartment viewing tomorrow.
Man: Thanks for calling. Actually, could we move it to later in the day? Something came up at work.
Woman: We currently have you scheduled at 10:00 a.m. What time would be better?
Man: Would 4:30 p.m. work?
Woman: Let me check with the current tenant. Yes, 4:30 is fine. Please arrive on time, because there’s another showing at 5:00.
Man: No problem. One more thing—does the building allow pets?
Woman: Cats are allowed, but dogs are not. I can also email you the full building rules before your visit.
Man: That would be helpful. Thank you.

17. What is the purpose of the woman’s call?
(A) To reschedule an appointment
(B) To collect a rental payment
(C) To announce a price increase
(D) To request home repairs

Answer: (A)

—

18.

Man: Thanks for coming in today. I looked over your résumé, and your experience with customer support is impressive.
Woman: Thank you. I enjoyed working in that role, especially solving urgent issues for clients.
Man: This position requires answering calls and emails, but also training new staff members. Have you done any coaching before?
Woman: Yes. At my last company, I created short manuals and led weekly workshops for new hires.
Man: That’s good to hear. The schedule is Monday through Friday, and there may be some weekend work during peak season.
Woman: I can manage occasional weekends, as long as I know the dates in advance.
Man: Great. We’ll finish interviews by Friday and contact candidates early next week.

18. Who most likely is the man?
(A) A job applicant
(B) A restaurant manager
(C) A hiring manager
(D) A delivery driver

Answer: (C)

—

19.

Woman: This is the second time this month the printer has jammed during a large batch. We’re wasting so much time.
Man: I agree. I cleaned the rollers yesterday, but the problem came back. It might be the paper tray alignment.
Woman: Should we call the service company again, or is it time to replace the printer?
Man: The technician mentioned the model is nearing the end of its life. If we keep repairing it, the costs will add up.
Woman: Then let’s compare prices for a new printer and present a recommendation to the director.
Man: I can research two or three models and include maintenance costs and warranty terms.
Woman: Great. Please send me your findings by Thursday.

19. What are the speakers discussing?
(A) Whether to repair or replace office equipment
(B) How to train employees to use a printer
(C) Why paper prices have increased
(D) When to schedule a staff meeting

Answer: (A)

—

20.

Man: Hello, I’m calling about my internet service. It’s been cutting out every evening for the last week.
Woman: I’m sorry you’re experiencing that. Have you tried restarting the modem?
Man: Yes, multiple times. It works for a little while, then the connection drops again.
Woman: Let me run a remote test. I’m seeing a weak signal at your address, which could be caused by an old cable line.
Man: So what’s the next step?
Woman: We can schedule a technician to inspect the line and replace any damaged parts. The earliest appointment is Tuesday between 1:00 and 3:00 p.m.
Man: Tuesday works. Please book it, and I’ll make sure someone is home.

20. Why is the man calling?
(A) To upgrade his internet plan
(B) To report an unstable connection
(C) To change his billing address
(D) To cancel his service immediately

Answer: (B)

—

21. Why is the man calling?
(A) To request a refund for unused licenses
(B) To restore deleted user accounts
(C) To resolve a login issue caused by license allocation
(D) To upgrade to a higher subscription plan

Answer: (C)

—

22.

Man: Hi, this is Omar in Procurement. I’m following up on the shipment of replacement filters.
Woman: Let me pull up the order number.
Man: It’s PO-7714. We selected overnight delivery because the production line can’t run without them.
Woman: I see the package left our warehouse, but it’s on hold due to an address verification request.
Man: That’s strange—we’ve used the same address for years.
Woman: The carrier flagged it because the suite number is missing. If you confirm it, I can update the record and request release.
Man: Suite 1203. Can you also ask them to deliver before noon?
Woman: I can add a note, but delivery time depends on the route.
Man: If it can’t arrive before noon, we’ll need to reroute it to our plant entrance where someone is always available.
Woman: Okay—send me that alternate address as a backup, and I’ll act quickly.

22. What is the main issue?
(A) The filters were damaged during transit
(B) The shipment is delayed due to incomplete address details
(C) The order was never processed by the warehouse
(D) The wrong delivery method was selected

Answer: (B)

—

23.

Woman: Good morning. I reviewed your draft proposal, and it’s strong overall.
Man: Thanks. Is there anything that could prevent approval?
Woman: The budget section is missing a breakdown by quarter. Finance won’t sign off without it.
Man: I can add that today. Anything else?
Woman: One more thing—the timeline assumes the vendor can start immediately, but they usually require two weeks after contract signing.
Man: If we shift the start date, we’ll miss the launch window.
Woman: Not necessarily. If you move the internal training earlier, you can keep the launch date and compress the middle phase.
Man: That’s a good idea. I’ll revise the schedule and resend it by 5 p.m.
Woman: Great. If it’s in my inbox by then, I can submit it for tomorrow’s review meeting.

23. What does the woman imply?
(A) The proposal will be rejected unless the vendor is changed
(B) The launch date can still be met with a revised sequence of tasks
(C) Finance will approve the proposal without additional details
(D) The review meeting will be postponed

Answer: (B)

—

24.

Man: Hello, I need to speak with someone about a billing discrepancy on our monthly statement.
Woman: I can help. What seems to be the issue?
Man: We were charged a late fee, but we set up automatic payments. The funds left our account on time.
Woman: Do you know the date the payment was processed?
Man: The 28th, which is our usual date.
Woman: Our due date is the 27th. If the 27th falls on a weekend, the system still considers the payment late unless it posts by the prior business day.
Man: That’s not how our bank schedules it. Can the late fee be removed?
Woman: I can waive it as a one-time courtesy, but I recommend changing the auto-pay date to the 25th to avoid this in the future.
Man: Please waive it, and I’ll adjust the date today.

24. Why was the late fee applied?
(A) The automatic payment was canceled by the bank
(B) The payment posted after the system’s due-date rule
(C) The statement was sent to the wrong email address
(D) The account balance was below the minimum required

Answer: (B)

—

25.

Woman: Hi, this is Lila from Events. I’m confirming the catering order for Thursday.
Man: Great. We’re expecting 40 attendees, correct?
Woman: That’s what I have. But I noticed your agenda includes a separate breakout session at 3 p.m.
Man: Yes, we’ll split into two rooms then.
Woman: In that case, you may want an extra coffee station in the second room. Otherwise people will keep leaving the session to refill.
Man: Good point. Can we add a second station without increasing the total cost too much?
Woman: If we switch from bottled drinks to a dispenser for lunch, it offsets most of the added service fee.
Man: Let’s do that. Please send an updated invoice.
Woman: Will do. Also, do you need any vegetarian options?
Man: Yes—at least six meals.

25. What change do the speakers agree to make?
(A) Reduce the number of attendees to lower costs
(B) Add a second coffee station and adjust the beverage service to offset cost
(C) Cancel the breakout session to simplify logistics
(D) Replace lunch with snacks only

Answer: (B)

—

26.

Man: Hi, I’m at the airport and my flight was just canceled due to weather.
Woman: I’m sorry to hear that. Are you traveling for business or personal reasons?
Man: Business. I’m supposed to present tomorrow morning, so arriving late won’t help.
Woman: I can look for alternative flights. The soonest direct option is two days from now.
Man: That’s useless. Are there any routes with a connection?
Woman: There is one—if you fly to Denver tonight, then take an early flight tomorrow, you could arrive by 9 a.m., but it’s tight.
Man: My presentation is at 10. That might work. Can you book it?
Woman: I can, but your ticket class doesn’t include free changes. There will be a rebooking fee unless your company policy covers it.
Man: Book it anyway. I’ll deal with the fee later.

26. What is the man trying to do?
(A) Get a full refund for a canceled ticket
(B) Find an earlier route that still allows him to arrive in time
(C) Upgrade to a higher ticket class for free changes
(D) Postpone his business trip until next week

Answer: (B)

—

27.

Woman: Thanks for sending the draft contract. I have one concern before we sign.
Man: Sure—what is it?
Woman: The service-level agreement says “responses within 24 hours,” but it doesn’t specify business hours.
Man: We normally respond within one business day.
Woman: That’s fine, but we operate across time zones. If we submit a ticket Friday evening, waiting until Monday is risky.
Man: I understand. We can add a clause for critical issues: response within four hours, 24/7, but only for severity-one tickets.
Woman: That works, as long as severity definitions are clearly listed.
Man: Agreed. I’ll update the wording and resend the contract for review.

27. What does the woman want clarified?
(A) The contract length and renewal terms
(B) The payment method and currency
(C) The exact meaning of the response-time promise
(D) The vendor’s staffing plan

Answer: (C)

—

28.

Man: Hi, I’m calling about the presentation file for tomorrow’s client meeting. The version in the shared folder looks outdated.
Woman: That’s because I locked the folder after the last review to prevent accidental edits.
Man: I appreciate that, but we need to update two slides with the final pricing.
Woman: Okay. I can temporarily unlock it for one hour. Who will make the changes?
Man: I will, and I’ll tag you when I’m done.
Woman: Please also export a PDF once finalized. The client’s email system blocks large PowerPoint attachments.
Man: Good call. If I can’t finish within an hour, can you extend access?
Woman: Yes, but only if you message me before it re-locks. Otherwise the system requires a new approval.

28. Why did the woman lock the folder?
(A) To reduce file size for email delivery
(B) To prevent unauthorized editing
(C) To hide pricing information from the client
(D) To back up files before deleting old versions

Answer: (B)

—

29.

Woman: Hello, this is Drayton Clinic. How may I assist you?
Man: Hi, I need to reschedule my appointment. I was supposed to come in tomorrow at 2, but my meeting ran long and I can’t make it.
Woman: If you cancel within 24 hours, there’s a fee unless it’s an emergency.
Man: I understand. Is there any way to move it without the fee?
Woman: If we can fill the slot, we usually waive it. I can put you on the waitlist for next week and release tomorrow’s time immediately.
Man: Please do. I’m flexible next week, preferably early morning.
Woman: I have Tuesday at 8:00 a.m. available. If you confirm now, I can book it and try to reassign your original slot.
Man: Confirmed. Thank you.

29. What will determine whether the cancellation fee is waived?
(A) Whether the man provides a doctor’s note
(B) Whether the clinic can fill the original appointment slot
(C) Whether the man pays a deposit today
(D) Whether the new appointment is scheduled within 48 hours

Answer: (B)

—

30.

Man: Hi, this is Ken from the design team. I’m calling about the shipment you delivered this morning.
Woman: Yes—was there a problem with the order?
Man: The boxes are labeled correctly, but the internal packing list doesn’t match. It shows 200 units, but we received 180.
Woman: Did you count all cartons? Sometimes the remainder arrives in a second truck.
Man: I checked the delivery record—only one truck was assigned.
Woman: Okay. If you email photos of the packing list and the carton labels, I can trace the pick-and-pack logs.
Man: We need the missing units by Friday for a product launch.
Woman: If it’s a warehouse shortage, we can ship the balance today. If it’s a miscount, we’ll investigate and still arrange express delivery.
Man: Please mark it urgent. I’ll send the photos in ten minutes.

30. What does the woman say she will do first?
(A) Issue an immediate refund for the missing units
(B) Request photos to investigate the discrepancy
(C) Cancel the entire order and resend it
(D) Ask the driver to return and recount the boxes

Answer: (B)